Friendly, English speaking service. Very efficient and good price.
John, Dept 11, Aude
Very fast, friendly, efficient service considering I live in Canada, all was completed via e-mail.
Anthony, Canada and Aude (11)
Please can I take the opportunity to thank you for your help today and the exceptional speed in whic…
Richard, Dept 17, Charente-Maritime
We are grateful to you for the splendid job you continue to do for us. We were told of your company …
S and K M, region Creuse.
You have been very helpuf and made things easy for us to do…thank you!
Joanne W, Cheshire, French Alps
Thank you for your help today. Europ Assistance were very also helpful, from the telephone call (in…
Robert N, Carcassonne
Many thanks Léna, I have been very pleased with the response from yourself and Générali to my pro…
Robert, Dept Burgundy
Hello Lena, This is extremely kind of you. Above and beyond the call of duty as we say en Angleterr…
Tim, Hampshire, UK
The service that I have received has been first class and I am very pleased with the way my claim wa…
Harry, Dept 65 , Midi Pyrénées
« I have been with Léna and Generali since I arrived in France 6 years ago and I can say in all h…
Wendy, France

CAR INSURANCE CLAIMS/ FREE European Accident Statement (constat amiable)


Don’t get angry, be polite, keep calm ! Wear your reflective jacket and secure the accident with the warning triangle.

Since 1996, we have assisted English speakers throughout France following accidents. The correct completion of the ‘constat amiable’ is of primary importance, it should be kept in your car together with your green card (attestation d’assurance).

Now to help you, download here the FREE bilingual French-English version of the European Accident Statement :
eaton-french-insurance-constat amiable-auto-Français-Anglais-1

  • Note the information/identity about the adverse party mentioned on the green card: Name, address, insurance company, policy number, registration number…
  • Note the identity and address of the potential witnesses.
  • Read carefully the form before filling in the sections. Then put a cross in each of the boxes relevant to the circumstances of the accident. Do not forget to indicate the number of boxes you ticked at the bottom of the column.
  • Feel free to complete the box ‘Observations’ to help your Insurer understand the circumstances.
  • Draw a plan of the accident at the time of impact.
  • Sign the report when you are sure that you understand the situation and agree to the description made.

Contact the police :

  • in case of an hit and run offence
  • in case of injuries
  • in case of alcohol


In case of emergency (accident/breakdown) please call 24h a day 7 days a week

Tel within France 01 41 85 84 83

Tel from abroad +33 1 41 85 84 83

Please quote your policy number or your car registration number when you call.